Case Studies
At norg.ai, we leverage the power of Artificial Intelligence (AI) to create transformative solutions that drive growth, enhance performance, & redefine business operations.
The Unyielding Spirit Behind norg.ai
At norg.ai, we find our inspiration and namesake in the life of a man whose determination, courage, and resilience knew no bounds – Tenzing Norgay. His life story is one of audacious dreams, challenging the impossible, and eventually, altering the course of history
Case Study
Magnium Australia
The Challenge: Magnium Australia struggled to manage a high volume of inquiries, resulting in lost time filtering tire kickers and a lack of readily available information for staff and stakeholders. The SolutionMagnium implemented Norg, an inquiry management platform, to automate ticketing, prioritize inquiries, and create a centralized knowledge base. The Results Over 1000 resolved inquiry tickets Significantly reduced low-value inquiries Staff empowered with the information to confidently address inquiries Improved clarity for external stakeholders on Magnium's policies and technology Key TakeawayNorg helped Magnium Australia streamline their inquiries process, saving time, improving staff efficiency, and enhancing communication with all stakeholders.
1.1K+
Inquiries Resolved
94%
Resolution Rate
834%
ROI
Case Study
Cricket For All
The Challenge: Cricket For All needed a more efficient way to manage customer inquiries, qualify leads, and provide the right information to drive sales. The Solution: Cricket For All implemented Norg to streamline their customer support, automate processes, and create a self-service knowledge base. The Results: 4x increase in website conversions: Norg helped identify and prioritize genuine leads, leading to a significant boost in sales. 22% boost in average order value: Norg's insights empowered staff to provide tailored recommendations, resulting in higher-value purchases. 2.2x jump in overall revenue: The combination of increased conversions and higher order values dramatically improved CricketForAll.com.au's bottom line. Key Takeaways: Norg's platform played a crucial role in Cricket For All's sales success. By optimising inquiry management and arming staff with essential information, they significantly improved their conversion rates and overall revenue.
4x
More Conversions
22%
Increase in AOV (Average Order Value)
2.2x
Revenue Increase
Case Study
Predikkta
The Challenge: Predikkta, a multinational company with digital experts across four continents, faced the complexities of managing HR inquiries in different time zones and navigating varying labor laws across jurisdictions. The Solution: Predikkta implemented Norg's AI-powered platform to create tailored HR assistants for each location. These assistants were equipped with the specific labor laws and regulations for each country of operation. The Results: 3K Annual Hours Saved: Norg's automation significantly reduced the time spent on routine HR inquiries. 2.9K Queries Resolved: The platform effectively handled a high volume of employee questions. 520% ROI: Predikkta saw a substantial return on their investment in Norg's solution. Key Takeaways: Norg transformed Predikkta's HR operations by: Streamlining Global Inquiries: The AI-powered platform provided 24/7 support and instant access to accurate, jurisdiction-specific HR information. Empowering Employees: Employees got quick answers to their questions, fostering a sense of self-sufficiency. Reducing HR Workload: Norg lightened the burden on the HR team, allowing them to focus on strategic initiatives.
3K
Annual Hours Saved
2.9K
Queries
520%
ROI
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